1. Introduction
Tripple Ace Construction & Real Estate Ltd (“Tripple Ace”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and how we protect it when you visit or interact with our website www.trippleace.com or otherwise engage our services.
2. Scope
This policy applies to personal data collected via our website, email, contact and BOQ forms, telephone, meetings, and other channels where we provide services or communicate with clients and prospective clients in Ghana and internationally.
3. Information We Collect
- Personal Identifiers: name, job title, company name, postal and email address, telephone number.
- Project Information: project location, brief description, budget, drawings or uploaded files, BOQ submissions and other project-related details.
- Transactional Information: invoices, payment confirmations, contractual documents and correspondence.
- Technical Data: IP address, browser type and version, device information, page navigation data, referral URLs and similar analytics data.
- Cookies & Tracking: cookie identifiers and related data used to improve site performance and user experience.
4. How We Use Your Information
We process personal data for the following purposes:
- To respond to enquiries, provide BOQ estimates and quotations, and to manage our ongoing client relationships.
- To prepare proposals, contracts and project documentation and to administer projects from feasibility through to handover.
- To deliver transactional communications, appointment scheduling and customer support.
- To administer our website, analyse usage and performance, and improve our services and content.
- To comply with legal or regulatory obligations (e.g., accounting and tax record-keeping).
5. Legal Basis and Legitimate Interests
Where required (for EU/EEA or other regulated users), Tripple Ace will rely on one or more lawful grounds to process personal data, including:
- Performance of a contract (e.g., to provide consultancy, BOQ or construction services);
- Consent (e.g., marketing emails where opt-in consent is required);
- Legitimate interests (e.g., to maintain records, respond to enquiries or improve our website and offerings);
- Compliance with legal obligations.
6. Sharing and Disclosure
We do not sell or trade your personal data. We may share information with:
- Service providers and partners who perform services on our behalf (hosting providers, analytics, email delivery, secure document storage), under confidentiality obligations;
- Consultants, subcontractors and contractors engaged on a specific project (only the minimum data necessary for task performance);
- Court, governmental or regulatory authorities when required by law or to protect legal rights; and
- Potential purchasers or financiers in the event of a business sale or financing arrangement (subject to confidentiality safeguards).
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, comply with legal obligations, and defend legal claims. Project records, contracts and financial documents are retained in accordance with Ghanaian statutory requirements and sound business practice.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include SSL/TLS encryption for data in transit, restricted access controls, regular backups and secure hosting environments. While we strive to protect data, no transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Cookies and Tracking
We use cookies and similar technologies to improve site performance, remember preferences (language/currency), and collect anonymised analytics. Please review our Cookies Policy for details and instructions for managing cookie preferences.
10. International Transfers
Personal data may be processed in Ghana or by third-party providers hosted in other jurisdictions. Where data is transferred internationally, we take steps to ensure an adequate level of protection (contractual safeguards, reputable providers, or other legal mechanisms).
11. Your Rights
Subject to local law, you may have rights including access to your personal data, rectification, erasure, restriction of processing, objection to processing, and data portability. To exercise your rights, contact us (details below). We may require verification of identity before fulfilling requests.
12. Children
Our website and services are directed at adults and businesses. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new “Last Updated” date. Continued use of the website constitutes acceptance of any changes.
14. Contact
For inquiries about this policy or to exercise your rights, contact:
Tripple Ace Construction & Real Estate Ltd
Email: consult@trippleace.com
Postal: East Legon Hills, Accra, Ghana
Phone: +233 5 550 575 75