1. Introduction
This Refund & Cancellation Policy sets out Tripple Ace’s approach to cancellations, refunds and rescheduling for consultancy, design and construction services. Projects are typically bespoke and involve early-stage planning, procurement and mobilization; accordingly, different rules apply depending on the stage at which a cancellation occurs.
2. Deposits & Mobilisation Payments
Deposits and mobilisation payments secure Tripple Ace’s resources, suppliers and project scheduling. These payments are used to commence design, procurement and mobilisation work. Unless otherwise specified in writing, deposits are non-refundable once Tripple Ace has begun significant project activity (ordering materials, commissioning specialist consultants, or preparing detailed designs).
3. Cancellation by Client
- Before Work Commences: If the Client cancels before Tripple Ace has commenced work or purchased materials, Tripple Ace may agree to refund a portion of the deposit (subject to administrative fees) — typically up to 50% depending on circumstances.
- After Initial Work Commences: If the Client cancels after design, procurement or execution has commenced, deposits and payments are non-refundable. The Client will be invoiced for work completed and materials purchased up to the date of cancellation.
- Cancellation Process: Cancellation must be submitted in writing to info@trippleace.com. Tripple Ace will acknowledge receipt and confirm any amounts due or refunds (if applicable).
4. Cancellation by Tripple Ace
Tripple Ace reserves the right to cancel or suspend a project where the Client is in material breach of this Agreement (including non-payment), where the site conditions are unsafe, or where a force majeure event prevents performance. Where Tripple Ace cancels without cause, it will refund any monies attributable to undelivered materials or services, less reasonable administrative costs.
5. Refund Processing
Where a refund is agreed, Tripple Ace will process the refund within 15 business days. Refunds will normally be made via the original payment method where possible. Any bank charges or currency conversion costs may be deducted from the refunded amount.
6. Rescheduling & Postponement
If the Client requests a reschedule, Tripple Ace will use reasonable endeavours to accommodate the new dates. Rescheduling may attract fees if resources have already been allocated or materials procured.
7. Non-Refundable Services
The following items are non-refundable once delivered or initiated: design documentation and drawings, 3D renderings, BOQ preparation fees once submitted, consultations already delivered, and third-party fees (suppliers, permit fees, specialist subcontractors).
8. Force Majeure
Tripple Ace is not liable for failure or delay due to force majeure events. In such events, the parties will discuss reasonable next steps and any refund or credit will be determined based on incurred costs.
9. Disputes
Disputes concerning cancellations or refunds shall first be addressed via informal negotiation. If unresolved within 30 days, the dispute may be escalated to mediation or the courts of Accra, Ghana.
10. Contact
To request a cancellation or refund, contact: consult@trippleace.com